United Airlines Gets a Thumbs Up; So Does AT&T

Compliments are forthcoming for United Airlines and AT&T. Yes, two of the largest corporate giants that have felt the vicious sting of the pesky Waxing America mosquito are deserving of compliments.

On the final leg of the already chronicled journey, with unplanned stops in Denver and Fort Collins, I wanted to change my ticket which normally requires a $150 change fee. My first request was met with a 'no' but when I comply took up the matter with a supervisor, the fee was waived.

I explained that while I knew the fee applied at the time I purchased my non-refundable ticket, that two points justified waiving the fee. First I was coming down with a cold which would make it more painful to wait another day to fly. Secondly, and more importantly, United had failed on the other two flights to deliver me in a timely manner to my destinations when we ran out of fuel necessitating two additional stops.

The supervisor made an exception and, I might add, the tenor of the conversation was quite reasonable.

Thank you, United Airlines.

We had sixteen people with cell phones west of Estes Park, not far from the infamous Stanley Hotel.  I was the one of only six with consistent reliable cell phone service. Like most of the others who had good service, my provider was AT&T.  I may not be pleased with their policy on cable deregulation in Wisconsin, but the cell phone service has been great.

Thank you, AT&T.

Comments

[paulwesterberg]

AT&T coverage sucks pretty much anywhere in rural Wisconsin, if you havent noticed.

After AT&T colluded with the bush administration to illegally spy on Americans I would think you would be a little more reserved with your praise when they provide a service which you are PAYING for.

AT&T sucks.

[paulwesterberg]

btw paul why no comments on the FISA bill?