Steven Slater, the angry Jet Blue flight attendant knows that it is often the circumstances that make the hero.
As President Calvin Coolidge said, "Heroism is not only the man, but in the occasion," or perhaps better put by Gerald W. Johnson, "Heroes are created by popular demand, sometimes out of the scantiest materials."
In any case, I volunteer to serve a one tenth share of any prison sentence he receives for doing the right thing. I am sure there are enough of us to fill all of the prisons in this nation for the next decade.
Slater spoke volumes when he said he did it for all of us poor, abused travelers who follow the rules.
In these trying times we should heed the words of Mahatma Gandhi, though he probably did not have obnoxious airline passengers, or the people who run the airlines in mind, "Non-cooperation with evil is as much a duty as is cooperation with good."
You do need to be locked up ... in a mental hospital, if you think this person is a hero. The first rule of customer service is to not lose your cool, no matter how angry and uncooperative the customer is. The dude cracked on the job. This is a sad story, not an uplifting one. If he wants to quit his job, that's his right, but a professional gives two weeks notice, or at the very least waits until the end of the shift!
Posted by: Jeff | August 11, 2010 at 09:18 AM